Cheeky Strut

Salon Policies


We have a 24-hour cancellation policy for appointments scheduled for less than 5 hours and a 48-hour cancellation policy for any appointments scheduled for 5 hours or more.

Should you need to cancel or reschedule within this cancellation window, you will be charged 50% of your scheduled service price. If you do not show up, you will be charged 100%. After three no-shows, you’ll be limited to making same-day appointments only, paid in advance. Note: If, when you arrive at the salon, you opt not to receive one of the services you were booked for, it is considered a late cancellation and you may be charged 50% of that service (this does not apply if your stylist suggests an alteration to your service).


We require a credit card on file to secure your appointment and will store your card for future appointments. Please note that if you prefer to not have a card on file with us we cannot book a future appointment with you. However, you’re welcome to call an hour before the time you’d like to come to see if an appointment is available, and we’ll happily book it for you by that method.


We charge a 3% processing fee, which helps contribute to the merchant services fees we pay.  


We require a non-refundable 25-50% deposit for all extension appointments and any appointment 5 hours and over. 


Please arrive on time for your appointment. If you are more than 15 minutes late, it is possible that you will need to be rescheduled. In the event you are more than 15 minutes late, you may be charged a 50% late-cancel fee.


We want you to love your hair! If you are unhappy with your results please reach out to us within 7 days of your service for an adjustment. 


All retail products are available to exchange for alternate retail products only, accepted within 30 days of purchase. No returns on brushes + accessories.


Hair purchased is yours to keep. Cheeky Strut is not responsible for extensions damaged or discolored after install.


We love to get social and share the talents of our staff as they transform your hair. Any photos we take of you are the property of Cheeky Strut and may be used for marketing and branding purposes. Please let us know if you do not want your photo or likeness used by the salon.

We also LOVE it when you tag us after your visit! Tag your hair pictures and reels on Instagram, Facebook and Tiktok @cheekystrut


Parking There are 2 parking spots on the south side of our building, as well as 5 spots in the customer lot. Our parking spaces are denoted with the Cheeky Strut or Siren & Proper logos. We have highlighted the areas of those parking spots in the map above.

All other available parking will be Grand Rapids City parking. Please note, that there is no charge for the meters on weekdays after 6 PM or Saturdays. If you will be visiting on a weekday, please come with cash or your credit card ready for the meter kiosk, or pay via the Motu app from your phone. 

We recommend downloading the phone app Motu from the Apple or Google store. The app will ask for your license plate number as well as your card information and is helpful to have ready to go before you arrive. Upon arrival Motu will ask for your zone number which varies by street, you will then enter your space number which is located on the sign next to where you have parked.